For all questions:

+7 495 274-22-22


This privacy notice sets out how we collect, use and manage your personal data.

Data Controller

A data controller is an organization that collects, uses and manages personal data and has responsibility for how the personal data is collected, used and managed.

Limited liability company “PANORAMA” (hereinafter “Panorama”) provides your goods and services and is the data controller of personal data that you provide when you order such goods or services. Panorama is identified as follows: state of registration – Russia, State Registration Number 1087746561187, address Russia, 119602, Moscow, Akademika Anokhina Street, 34/2, office 366, email

Purposes of use of Your Personal Data

We will use your personal data in the following ways:

  • To provide goods and services and to manage your account including administering payments, returns and responding to queries.
  • To analyse your shopping preferences or how you interact with or use our websites.
  • For research and statistical purposes.
  • For marketing purposes including to send you special offers or discounts and to tell you about - products and services from us or third parties. You control your preferences in respect of how your personal data is used for marketing and you can change these preferences when you log in to My Account.
  • To record and monitor outbound and inbound telephone conversations with you to ensure consistent service levels, to prevent or detect fraud, to resolve queries and complaints and for performance management and training purposes.
  • We may also collect personal data through cookies. For further information please see our Cookies Policy

We will keep your personal data for the purposes set out in this privacy notice and only for as long as any legal basis continues to apply.

Your Rights with respect to Personal Data

You have certain rights in respect of your personal data and we have processes to enable you to exercise these rights. Please contact Svetlana Orlova at +7-495-274-2222, if you wish to implement any of your rights.

Right of Access

You have the right to know if we are processing personal data relating to you and to have access to any such personal data.

Right to Rectification

If you believe that we hold inaccurate personal data about you, then you can update this information directly by logging in to My Account and updating the relevant details.

Alternatively, you can request that we carry out a review and rectify any incomplete or inaccurate personal data we hold about. Depending on the type of personal data you believe is inaccurate, we may ask you for further proof to ensure that the personal data is being corrected properly. If we are satisfied that the personal data is inaccurate we will make the necessary changes.

Right to Erasure

You have a right to ask for your personal data to be erased. However, we are not required to erase your data where we need your personal data to comply with a legal obligation or for the establishment, exercise or defense of legal claims.

Right to Restriction

You have a right to request that processing of personal data is restricted in certain circumstances. Where we restrict your data, we are permitted to store your data but we cannot process in any other way apart from for the establishment, exercise or defense of legal claims or with your consent.

Right to Object

Where we are relying on legitimate interests as a legal basis to process your data, you have a right to object to such processing on grounds relating to your particular situation. To enable us to consider any objection we will need to know what specific interests, rights or freedoms relating to your particular situation you believe will potentially be put at risk by our processing. If we do stop processing your personal data (apart from for direct marketing purposes), this may affect our ability to trade with you.

Withdrawal Right

You have the right to withdraw your consent for processing of your personal data at any time.

Automated Processing

From time to time, we take decisions based on automated processing in relation to the information we hold about you to make recommendations of products and services we think you would be interested in and to improve your experience when you visit our website by making it relevant and tailored to you . We may monitor your activity on our site (hereinafter “site”, “our site”), including what pages are you accessing, how much time you spend on each page, what purchases are you made. We may use this data to send you emails and/or sms. We may monitor your web browser language and/or your geolocation to change language and/or accessible content of/on our site.

Personal Data we Process

The personal data you have provided, we have collected from you, or we have received from third parties may include your :

  • name, surname
  • date of birth
  • residential address and address history
  • contact details such as email address and telephone numbers
  • financial information
  • employment details
  • identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address
  • cookie files
  • mobile phone IMEI.

Hereby I consent to the above processing of my personal data. My consent is freely given, specific, informed and unambiguous .