According to Federal Law No. 210 of July 27, 2010, "Multifunctional Centre for the Provision of State and Municipal Services (hereinafter - MFC) is an organization created in the organizational and legal form of a state or municipal institution (including being an autonomous institution) that meets the requirements established by this Federal Law, and authorized to organize the provision of state and municipal services, including in electronic form, on the principle of "one window" [1].
Experimentally, MFCs began to be created in 2007-2010, in 2011-2015 their creation process was completed. Since 2016, transferring the most popular services from paper to electronic form on the basis of a single portal of public services has begun. As a result, by 2020, the MFC network covered 98.2% of the population (Fig. 1).
Multifunctional centres are created in the form of branches of the State budgetary institution MFC of Moscow on the basis of decisions of the Deputy Mayor of Moscow in the Moscow Government. In 2021, 143 centres are operating in Moscow, of which 5 are main offices that provide an extended range of services. All MFCs work 7 days a week.
Since MFCs are budgetary institutions, under Article 144 of the Labour Code of the Russian Federation, remuneration systems (including tariff systems of remuneration) for employees of state and municipal institutions are established by collective agreements, agreements, local regulations following federal laws and other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of subjects of the Russian Federation [3]. In addition, the Russian Trilateral Commission for the Regulation of Social and Labour Relations to ensure uniform approaches to the regulation of wages of employees of public sector organizations annually approves Uniform recommendations on the establishment of wage systems, which set out the basic principles of the formation of wage systems, a list of norms and conditions of remuneration, remuneration systems for heads of state and municipal institutions, their deputies and chief accountants, the formation of wage funds, etc.